Shipping Policy

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase, and after 4 hours from the order submission, we automatically reach out to our storage to confirm that it is in stock and available for shipment (within 4-7 business days). If your item is on backorder or unavailable, we will void the pre-authorization, refund you and reach out to you via e-mail. If your item(s) are available for shipment (within 4-7 business days), we will process the charges and submit the order for shipment.

ORDER SHIPMENT

The estimated delivery date is between 10 to 26 business days however, you may receive your items much earlier depending on your location. 4-7 business days production time is required for the order to ship out. Average shipping times are varying, based on location.    

Tracking numbers will be updated 3-5 business days after the order has shipped.

Taxes and/or customs fees might be applied, depending on your location.

The customer must pay the taxes and/or customs fees, (DVA home) has no responsibilities regarding this matter, and will not accept any return / refund request if the customer failed to process the taxes and/or customs demands to clear the purchased item(s). 

The customer must aware of the prohibited items in his/her country, (DVA home) is not responsible if the customer purchased a prohibited item(s) and will not accept any refund/return request(s), and its the customer's responsibility to deal with the authorities and/or customs in his/her country for any legal action.

CANCELLATIONS & REFUNDS

All orders must be cancelled before 4 hours of order submission with no penalty. Orders that passed 4 hours timeline will not be refunded. Refunds will only be issued to the original credit card that has been used when placing the order.

NOT ARRIVED ITEMS

Purchased items will be refunded if it was delayed 26 days over the estimated delivery date.