Refund Policy

We have a 3-days refund policy, which means you have 3 days after receiving your item to request a refund.

To be eligible for a refund, your item must be damaged, not working or broken once you received it. You have to provide a proof that the item is damaged, broken or not working. The proof should be pictures and a video of the item is mandatory. Please be noted that we might ask more pictures and more videos for the item you bought for inspection. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at info@dvahome.com. 

If your refund is accepted, we’ll send you a refund amount or we will give you a coupon with the same price of the item you bought.

You can always contact us for any refund question at info@dvahome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to refund the item you have, and once the refund is accepted, make a separate purchase for the new item.

European Union 2 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order within 2 days, for any reason and without a justification. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your item you bought, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@dvahome.com.